Sameer Gaikwad

Sameer Gaikwad has a strong background in customer success and support operations, with experience in various roles and organizations. Most recently, they served as the Vice President of Customer Success at Healthmonix starting from May 2023. Prior to that, they were Senior Director of Customer Success and Support Operations at HealthEdge from August 2020 to April 2023. Sameer also worked as a Senior Consultant at Delage Landen Financial Servs from February 2017 to February 2019. Sameer has also held positions at Optum, Genpact - Jawood Healthcare Solutions, AmeriHealth Administrators, NASCO, Document Solutions Group (DSG), and Independence Blue Cross, where they gained extensive experience in program management, quality assurance, and delivery management. As the AVP of Healthcare IT Delivery & Ops at Genpact - Jawood Healthcare Solutions, Sameer was responsible for delivering Heath Insurance projects, providing test advisory and consulting expertise, supporting pre-sales activities, and managing testing operations. At AmeriHealth Administrators, they provided thought leadership, managed the Testing Center of Excellence, and oversaw testing deliverables at the enterprise level for Healthrules Payer implementation. Sameer has a proven track record of aligning programs with the enterprise vision, setting goals and objectives, and monitoring performance. Sameer'sdiverse experience in the healthcare industry demonstrates their ability to manage and deliver successful projects.

Sameer Gaikwad obtained a Bachelor of Science degree in Mechanical Engineering from the University of Mumbai and Bombay University. In addition to their formal education, they have also pursued additional certifications in areas such as Certified Scrum Master (CSM) from the Scrum Alliance, Customer Analytics from The Wharton School, and Operations Analytics from the University of Pennsylvania - The Wharton School.