Nicola O'Brien

Nicola O'Brien has extensive experience in the transportation and customer care sectors, with a career at Hertz spanning from 2005 to the present. In the current role as Vice President of Franchise Operations for EMEA, Nicola O'Brien oversees operational strategies across multiple regions. Previously held positions include Senior Director of Customer Care - International and Senior Operations Business Partner. Earlier roles at Hertz involved serving as Operations Business Partner for Europe, European Customer Care Manager, and Contact Center Manager for UK, Ireland, and France Operations, showcasing a robust background in operational management and customer care leadership.