Sarah-Jane Jacobs

Sarah-Jane Jacobs has extensive experience in customer service management, currently serving as Senior Manager for UK & Europe Guest Services at Holland America Line since March 2015. In this role, Sarah-Jane oversees multi-site contact centres across Southampton, Rotterdam, and Manila. Prior to this, Sarah-Jane held positions as Contact Centre Manager and managed the UK Reservations Department for Holland America Line and Seabourn. Earlier career roles include Sales Manager and Sales Team Leader at The Bridge, LSL Property Services, as well as Team Leader and Customer Service Advisor at British Gas. Educational achievements include studies at Farnborough College of Technology, Barton Peveril College, and Weston Park Girls School.