Mark Ward

Mark Ward is an experienced professional specializing in customer engagement and operational excellence, currently serving as Senior Customer Engagement Lead for Hope & Glory and Consulting Associate at GoBeyond for HSBC. With a background in operations management across various companies, including Reed for Clarion Housing Group and ANTONS UK Limited, Mark has successfully implemented quality assurance frameworks, managed multi-site operations, and focused on continuous improvement and customer outcomes. Prior roles include leadership positions at Capita and Bank of America, emphasizing quality assurance, process improvement, and team development. Mark's extensive expertise includes mentoring management staff, designing operational strategies, and fostering collaboration to enhance customer experience.