Paula Alvarenga

Paula Alvarenga has a diverse work experience spanning from 2014 to 2023. Their most recent role was as a Customer Support Specialist at Intercom starting in February 2023. Prior to that, they worked at Wix.com from December 2021 to February 2023, where they held positions as a Point of Sale Support POC and a Customer Care Expert. At Wix.com, they specialized in troubleshooting technical issues, providing e-Commerce solutions, and offering support for web design and marketing strategies. From December 2018 to June 2021, Paula worked as a Customer Service Representative at Food+ by Compass. Earlier in their career, they held various roles at Patisserie Holdings PLC, including Duty Manager and Waitress, and also worked as a Press Officer Trainee at Tribunal Regional Federal da 4ª Região and as a Content Review Trainee at Dispositiva Tradução Audiovisual.

Paula Alvarenga completed their high school education from Mv1 between 2009 and 2011, earning a High School Diploma. Paula later pursued higher education at Faculdade FACHA from 2013 to 2016, where they obtained a degree in Journalism.

In addition to their formal education, Paula has also completed several certifications to enhance their professional skills. Some of these certifications include "Anti Corruption and Sustainable Development" from the United Nations Institute for Training and Research (UNITAR) in March 2021, "Community Based Research: Getting Started" from UCL in February 2021, "Working in a Digital World: Professional Skills" from IBM in November 2020, "Get Into Tech Bootcamp" from INCO Academy in October 2020, "Working in a Digital World: Essential Skills" from IBM in October 2020, "Creating Digital Content" from the University of Leeds in August 2020, and "Social Change: How Can Marketing Help?" from Griffith University in April 2020.