Chika S.o

Chika S.O has a diverse work experience spanning multiple roles and industries. They began their career as a Client Service Representative at Autobrains Nig LTD, where they resolved customer complaints, managed inventory, and coordinated meetings. They then moved on to Stanbic IBTC as an Information Technology Support Engineer, responsible for first-level support and monitoring of IT services. At Interswitch Group, Chika held various positions, including Technical Support Engineer, Service Management Executive, and Business Support Analyst. In these roles, they provided technical support, conducted customer surveys, analyzed market trends, and implemented initiatives to drive product transaction growth. Chika S.O's expertise lies in service management, technical support, and business analysis.

Chika S.O completed a Bachelor of Science degree in Computer Science from Madonna University, which they attended from 2009 to 2013. In addition to their degree, they have obtained several certifications. In August 2015, they received a Project Management Professional certification from New Horizons Computer Learning Centers. In October 2016, they obtained an ITIL Foundation Certificate in IT Service Management from AXELOS Global Best Practice. Chika further enhanced their skills with a Lean Six Sigma Yellow Belt certification from the Lean Six Sigma Institute in March 2017. In December 2019, they completed the ITIL Service Operation certification from AXELOS Global Best Practice.