Francis Mendoza

Francis Mendoza is an experienced technology management professional currently serving as the Business Technology Store Systems Support Manager at Jollibee Worldwide Services since September 2018. With a comprehensive background at Jollibee Foods Corporation since 2002, Francis has held various roles including IT Service Delivery Manager, Business Technology Store Support Manager, IT Systems Manager, and IT Senior Store Applications Specialist. Francis's expertise spans ITIL-based service management, incident and problem management, change management, and continuous service improvement. Educational qualifications include a Bachelor's degree in Computer Engineering (Cum Laude) from AMA University and ongoing doctoral studies in Business Administration at Polytechnic University of the Philippines, complemented by a completed Master in Business Administration.