Melissa Neffati-Moore

Melissa Neffati-Moore is a seasoned professional with extensive experience in customer support and operations management. Currently serving as Manager of Care Concierge at K Health since December 2021, Melissa previously worked at Mindbody from March 2018 to November 2021, where responsibilities included managing customer support. Prior to that, Melissa held the position of Director of Customer Support at Booker Software, contributing to a 20% expansion of the support team and implementing a monthly NPS program. Earlier experience includes roles at Bliss, including Operations Manager at an $8 million flagship location, where effective inventory management controlled monthly expenses.