Juan Fernandez

Juan Fernandez possesses a robust background in technology and customer support, currently serving as a Shift Supervisor and VoIP Technician at AVOXI since October 2021. Previous experience includes roles as a Dynamics Business Central Functional Consultant and Software Support Engineer at Tek Experts, where expertise in implementing and configuring Dynamics 365 and Microsoft Power Platform was demonstrated. Juan has also contributed to customer satisfaction at Infosys as an Order Processing Specialist and monitored digital communication for Cisco at Concentrix. Early career experience includes service dispatch management at HP. Educational qualifications include an Associate’s Degree in Computer Systems Networking and Telecommunications from Universidad de Costa Rica UCR, along with certifications in Microsoft Azure and Active Directory.