Jenny Lipe

Jenny Lipe is a Senior Customer Success Manager at Karat, overseeing customer relationships for 12 global Enterprise accounts, contributing over $1.1 million in annual recurring revenue. In this role since June 2022, Jenny manages client onboarding, facilitates user training, and collaborates with account teams to ensure successful product adoption and expansion. Previously, as a Customer Success Manager at Wix.com from March 2021 to May 2022, Jenny managed over 60 high-earning accounts, achieving a retention rate of 98%. Jenny's earlier experience includes positions at Gusto, where responsibilities included content creation and training for onboarding staff, and at State Farm as a specialized claims account manager. Jenny holds a BA in Music Education from Stephen F. Austin State University and has studied at the Danish Institute for Study Abroad.