Louise Durnin

Louise Durnin, CCXP, MCIM, is a seasoned professional in customer experience and marketing, currently serving as Senior CX Leader at Lifeplus since April 2024. Prior experience includes roles such as Marketing & Customer Experience Director and Digital Advisory Board Member at Cromwell from May 2019 to December 2023, where responsibility encompassed developing customer experience strategies and transforming marketing approaches across channels. Previous positions at FFP Packaging Solutions and RS Components highlight expertise in customer journey mapping, service operations, and customer-centric improvements. Louise holds a Level 6 Marketing Manager qualification from Cambridge Marketing College, completed in May 2023.