Surina Somal

Surina Somal is an accomplished professional with extensive experience in the banking sector, currently serving as Director of Group Customer Inclusion & Customer Specialist Support Transformation at Lloyds Banking Group since January 2009. Responsible for transforming Consumer Specialist Support services and enhancing customer experiences, Surina has previously held several key positions including Head of Product for Packaged Bank Accounts and Senior Product Manager for various banking products. Surina's expertise covers strategy, customer experience, risk management, and P&L accountability, contributing to significant sales growth and operational improvements within the organization. Prior experience includes roles at Och-Ziff Capital Management, where Surina supported senior analysts in private equity, demonstrating strong relationship-building skills with high-level corporate professionals.