Product Manager, Platform

Product Manager, Platform At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. We exist to help Canadians live life well. We’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started. 

The impact you’ll make  As Product Manager you will work closely with the product management team, cross-functional teams and business stakeholders to build platform services that power the best ecommerce shopping experience for millions of customers nationwide, including PC Express, Joe Fresh, and Shoppers Drug Mart. You will define the product vision and strategy for your portfolio, and own the  product roadmap in collaboration with design and engineering. 

We are looking for a candidate who is obsessed with delivering the most customer-centric experience, showing proven success in ownership, bias for action, and thinking big. As Product Manager, you will need to exhibit an ability to make the hard, high-judgment trade-offs, and work in a fast-paced, analytical, and experimentation-driven environment to drive scale. The right candidate will bring a good mix of experience with a product management skill set, eCommerce platforms, and a roll-up-your-sleeves, entrepreneurial attitude.          

What you’ll do:

• Help bring changes, improvements and updates to experiences across the Loblaw Digital ecosystem that support our customers in the jobs they need to do
• Support the build and launch of the Loblaw Digital Platform, elevating our capabilities, reducing our time-to-market and empowering our teams to build the right products
• Build a product roadmap for your portfolio, leveraging a deep understanding of our customers, vendors, technology, and team, that supports customers and aligns to internal business strategy and goals
• Help define goals and KPIs to measure success of the roadmap. Report on metrics that ladder up to overall quarterly and yearly goals
• Work closely with cross-functional teams, including product, operations, technology, design, marketing, research, and customer service, to ensure that we build lean and scalable features with clear intent and at high velocity
• Own the backlog including daily prioritization, grooming, writing user stories and keeping the development team unblocked and running as fast as possible
• Generate and test sound hypotheses for any new product development and ensure we’re building products with the right return on investment
• Use qualitative and quantitative analysis when making key product decisions
• Participate in collecting feedback from users and translating these findings into product features

Does This Sound Like You?

• You have the ability to take ownership and contribute to initiatives from idea to launch, including problem identification and prioritization, data gathering, problem solving, go-to-market planning, and driving results within an Agile delivery model
• You can easily build relationships and are excited to be a part of a cross-functional team working to solve complex problems and build products for millions of Canadians (both customers and colleagues)
• You have a customer-first approach to building products, leveraging research and data paired with empathy to build experiences that create deep customer value
• You have experience working with a service-based architecture
• You have an entrepreneurial spirit and are willing to roll up your sleeves to get the job done
• You are obsessed with testing and experimentation as part of product development
• You are comfortable communicating and presenting ideas to the leadership team

What you'll need:

• 2-3+ years of product management experience
• Solid understanding of agile
• Solid stakeholder management skills
• Ability to work independently and sift through ambiguity
• Strong attention to detail and project management skills
• Solid understanding and proficiency in using data analytics tools like Adobe analytics or Google Analytics