Erin Paul O.

Erin Paul O. serves as a Product Operations Manager in the Support division at Zapier, where responsibilities include leading the Support Voice of Customer program and implementing survey efforts using Qualtrics. Erin has a diversified background in technical support roles, emphasizing customer communication and collaboration with product teams. In addition to work at Zapier, Erin is involved with Calliope Brass as Executive Director and Hornist, managing operations and creative projects for a nationally-recognized brass quintet. With a proven track record in both music education and administrative roles, Erin has taught brass at leading schools and contributed to various organizations, showcasing strong leadership and communication skills. Educationally, Erin holds a Master’s degree in Horn Performance from the University of Nevada-Las Vegas and a Bachelor’s degree in Music History from the University of Hartford.