Ana Rachel Carneiro

Ana Rachel Carneiro is a professional with diverse experience in telecommunications and customer service. Currently serving as an Analista de Redes Jr at Megatelecom Telecomunicações S/A since October 2022, Ana Rachel is responsible for opening and managing customer support tickets, as well as analyzing and monitoring network performance including switch and ONU analysis. Previously, as a Network Analyst at W2A Telecom from February 2022 to October 2022, Ana Rachel focused on residential customer service, new customer activation, and connectivity monitoring using SmartOlt and IXC tools. From December 2019 to November 2021, Ana Rachel worked as a Customer Service Analyst at TEMPO, assisting customers with automotive and home insurance. Ana Rachel holds a Técnico degree in Design e Comunicação Visual from ETEC - Escola Técnica Estadual de São Paulo and completed education at Digital House Brasil in 2021.