John Topete

John Topete, PMP, currently serves as a Customer Success Manager at Merit, where responsibilities include consulting assigned accounts to enhance onboarding and product engagement. Previously, John held the role of Customer Success Specialist at the same company, focusing on customer adoption and retention strategies. Prior experience includes participation in the Shift Military Fellows Program and extensive service in the United States Air Force, where John held various positions such as Air Traffic Controller and Operations Manager, leading significant operations and team management. John holds a Bachelor's degree in Applied Management from National American University and an Associate’s degree in Airway Science from the Community College of the Air Force.