Chris P.

Chris (Tofer) P. is an experienced customer service professional with a strong background in management and operations. Currently serving as the Customer Service Support Manager at National Dentex Corp since December 2019, Chris previously held the position of Customer Support Manager at Neoss from November 2007 to June 2019, where responsibilities included developing customer service, warehouse operations, and quality compliance for US territories. Chris's expertise in large call center IT support functions was crucial in creating service level agreements, standard operating procedures, and rapid technical training programs that significantly enhanced customer satisfaction. Earlier roles include Call Center Manager at NTN Software Solutions (2004-2007) and Help Desk Manager at OnSource Consulting (1997-2004).