Salvatore Penna

Salvatore Penna is a Senior Customer Technical Engineer at NETDATA INNOVATION CENTER, with experience in supporting network architectures, particularly in Panorama Management and firewall configuration since April 2021. Previously, Salvatore served as a Junior Customer Technical Engineer, focusing on IT infrastructure issue resolution in alignment with Service Level Agreements and managing network and security policies. Earlier roles include Customer Help Desk Engineer, where case assignments were managed based on engineer availability, and a Technical Support Engineer at Gandalf Comunicaciones C.A, emphasizing wireless network monitoring and troubleshooting. Salvatore began a technical support analyst role at Teleservicios Bluelake Direct C.A, specializing in network security and open-source firewall management. Salvatore holds a Bachelor of Science in Electrical Engineering with a focus on Telecommunications and Electronics from Universidad Rafael Belloso Chacín, completed in 2019.