Rabia Javed

Rabia Javed has worked in the technology field since 2011. Rabia started as an Office Administrator/Customer Experience Coordinator at The TJX Companies, Inc. where they coordinated the work flow for completing daily store sale deposits and monitored all financial transactions for fraudulent activities. Rabia also exhibited management duties by reviewing job applications, scheduling interviews, contacting references and reviewing all legal documents for employment. Additionally, they assisted the Information Technology Department with troubleshooting and resolving issues involving the POS systems, various equipment malfunctions, and the installation of updated technology. In 2017, they began working at the American College of Radiology as a Quality & Safety Operations Assistant, providing Tier 1 technical support to clients via Freshdesk tickets and/or over the phone, and participating in User Acceptance Testing (UAT) for multiple company platforms. Rabia also used the JIRA software to track various project progressions. In 2020, they started working as an IT Support Specialist at Secure Integrated Technologies, LLC. and in 2022, they began working as a Tier 1 - Customer Support Specialist at Nexus.

Rabia Javed graduated from George Mason University in 2015 with a Bachelor's degree in Information Systems and Operations Management.