Michael Fritz

Michael Fritz has a comprehensive background in engineering and sales, specializing in workforce optimization (WFO) solutions. Since December 2016, Michael has served as a Portfolio Solutions Engineer and Senior Sales Engineer at NICE, focusing on providing WFO solutions to premise customers. Prior to this, Michael worked at Voice Print International from December 2002 until its acquisition by NICE, where roles included Senior Sales Engineer, Customer Support Manager, and Field Implementation Engineer, with responsibilities encompassing installation and training on recording and quality monitoring systems.