Case Aide Generalist

Northwoods continues to grow our Case Aide Services offering. As we continue to scale, we are looking for amazing people to join our team. Northwoods is always looking for people to fill Case Aide Generalist positions. A Case Aide Generalist provides administrative case management support to social work clients with respect to families and children in care.

Requirements (Not kidding, these are real and not negotiable)

• Must have some experience and/or education in the social work/human services field. This could be a degree in social work / human services, or a related field, or being enrolled in educational courses for social work / human services. Or this could be experience in Child Welfare or another social services program.
• Must be willing to be in office 4 days per week.
• Must be authorized to work in the United States.

What you’ll be doing

• Receives and organizes client paperwork per compliance requirements and processing deadlines; monitors ongoing cases by obtaining periodic case update information and updating various systems.

• Monitors and prioritizes incoming requests from agency staff; processes and responds to these as tickets, resolving them in a timely manner according to priority.

• Performs administrative support for case information and requests, including entering, reviewing, processing, filing, scanning, and uploading, as well as maintaining document repositories (hardcopy and electronic).

• Provides supports services to Intake and Ongoing staff through the completion of various activities such as, but not limited to, documentation of home visits, home studies, and placements.

• May interact with clients by collecting signatures on forms and occasionally coordinating home visits.

• May attend supervisory, unit, department, and agency meetings and participates accordingly.

• Responds to case- and client-related inquiries and requests for information from staff.

• Prepares reports, letters, and emails as needed and monitors email, text, and phone for the caseworker.

• Assists with channeling inquiries to other child welfare caseworkers already actively involved with the family.

• Disseminates information in response to requests for information and requests from governmental or private entities, while protecting client and case confidentiality.

• Assists with information gathering for case management staff to determine the need for a variety of social services.

• Electronic delivery of documents/items to attorneys, agencies, and other service providers.

You may be a good fit for our team if you are/have…

• Demonstrated success working in an environment that requires multitasking and ability to adjust rapidly to change
• Excellent organizational skills and attention to detail
• Self-motivated and demonstrated resourcefulness
• Able to manage multiple customer relationships remotely
• Able to handle confidential information with discretion
• Able to establish and maintain good working relationships with team members, clients, and other staff
• Able to work effectively with clients from diverse cultural and ethnic backgrounds where English may be their second language
• Able to work remotely and maintain a private environment in which to discuss confidential matters
• Proficient with computer-related equipment, including standard MS Office applications and video/teleconferencing platforms

  

Who is Northwoods?

Northwoods makes software solutions that improve the quality of the work lives of caseworkers and social workers in the Human Services field. The work of a caseworker is extremely challenging, and caseworkers are often overwhelmed by the scale and complexity of work they must do. Our software products help them work more efficiently and gain a little bit of control of their chaotic workdays. Working at Northwoods means being part of a team that’s passionate about our ability to make an impact on the lives of human services professionals and the families they serve.

We believe in creating a culture of inclusiveness and accountability and hiring people who are professional adults that believe in the values that we believe in:

1. Curiosity – Testing assumptions, asking questions, and listening actively.

2. Community – Helping and mentoring each other, celebrating diversity, and acknowledging our team members’ contributions.

3. Resourcefulness – Being willing to try, and fail. Asking for help and trusting the expertise of our team.

4. Stewardship – Safeguarding Northwoods’ values, culture, mission, and resources.

We believe that our team members are all accountable adults, and we treat them that way. Our focus is accountability – to each other and our customers. We know our team works incredibly hard and are dedicated to their craft and our mission. But we want all Northwoodians to have a full life outside of work, so we offer a lot of flexibility in our work.

Find yourself checking a lot of these boxes but doubting whether you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Northwoods, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Northwoods is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.