Kim Giang

Kim Giang has over two decades of experience in technical support and management roles within the technology sector. Currently serving as the Director of Technical Support at Nozomi Networks since October 2018, Kim previously held leadership positions at Pure Storage, Tintri, Hewlett-Packard, and Siebel Systems. Responsibilities have included managing escalation processes, driving cross-functional team decisions, and scaling support teams. Kim's early career involved co-owning Edible Arrangements and functioning as a Revenue Analyst at Siebel Systems, where significant contributions included enhancing operational efficiency and engaging with accounting teams. Educational qualifications include a Bachelor of Science in Management from San Jose State University.