Eero Koivisto

Eero Koivisto has a diverse work experience spanning over several companies. Eero worked at OP Financial Group as an IT Area Lead, where they focused on CRM capabilities and improving the agile ways of working. Eero also served as an Expert Product Owner, leading a team in building customer-centric and cost-effective claims services. Prior to that, they were the Head of Claims Services Development, responsible for building efficient claims handling processes within the insurance industry.

At Microsoft, Eero worked as the Head of Phones Online Support, overseeing B2B and B2C support operations and managing a team of 18. During their time at Nokia, they held various positions including Head of Digital Support Operations and Senior Manager, where they managed online and social media support operations.

Eero also has experience working at Accenture as a Program Lead/Manager and Project Lead/Consultant, and at UCLA as a Technology Analyst. Eero'searly career includes roles as a Product Manager and Product Specialist at Nokia and a Trainee at TEKES Technology Development Center.

Eero Koivisto earned a Bachelor's degree in Electrical, Electronics, and Communications Engineering from Teknillinen korkeakoulu-Tekniska högskolan in the years 1991-1998. Eero also pursued MBA studies in Industrial Management, Marketing, and Finance at the University of Wisconsin-Madison from 1996-1997. In 2000-2001, they obtained a Professional Designation in Marketing from UCLA. In terms of additional certifications, Eero became a Certified ScrumMaster (CSM) from Scrum Alliance in 2016 and a Project Management Professional (PMP) from the Project Management Institute in the same year. Eero also achieved the SAFe 4.0 Agilist certification from Scaled Agile, Inc. in 2017 and completed the "Become an IT Security Specialist" certification from LinkedIn in an unspecified year.