Jennifer Queen (Watson)

Jennifer Queen (Watson) is a seasoned professional in customer success and claims management with extensive experience in the insurance and disability sectors. Currently serving as a Senior Customer Success Manager at owl.co since October 2022, Jennifer previously held the role of Principal Solutions Consultant at Majesco from January 2021 to October 2022, following the acquisition of ClaimVantage. Jennifer's background includes roles at ClaimVantage as a Sales Support Consultant, and at Sun Life Financial as a Senior Case Manager I for Long Term Disability, where proficiency in evaluating complex claims and policy interpretations was developed. Earlier positions at Aetna involved managing high-liability disability claims and coordinating return-to-work services, showcasing a comprehensive skill set in claims processing and customer support.