Niels Vogel

Niels Vogel is a seasoned professional in customer experience and CRM, currently serving as Customer Experience Manager at PFA since August 2019, where responsibilities include connecting business needs with execution across all channels and overseeing communications and customer journeys. Previously, Niels held various roles including Dialog Manager and Team Lead at Danske Bank, focusing on digital sales, CRM strategy, and customer retention. Experience also includes positions as CRM Manager at companies like Danica Pension and 3 Danmark, where Niels managed comprehensive CRM strategies and customer retention initiatives. With a strong educational background in IT and marketing, Niels has worked in project management and marketing consulting roles, building a robust skill set in customer engagement, marketing automation, and digital strategies.