Vincent Ng

Vincent Ng is a REALTOR® at Portfolio Real Estate since January 2023. Prior to this role, Vincent served as a CCaaS Elite Customer Success Manager at RingCentral, where Vincent improved the Net Promoter Score by 10% quarter over quarter and led initiatives yielding a 120% ROI and a 25% revenue increase for strategic customers. Earlier experience includes a position as Senior Customer Success Manager at Helpshift, where Vincent successfully increased APAC based customers by 50% within the first year. At 8x8, Vincent maintained a 100% renewal rate and achieved a churn rate of under 5% while managing a $10M ARR portfolio. Additional roles include Customer Success Manager at Ensighten, managing Mid Market customers, and Customer Support Specialist at Google. Vincent holds a Bachelor’s Degree in Information Systems from San Francisco State University and a Professional Certificate in Cybersecurity from UC Berkeley Extension.