Silvana JIMENEZ

Silvana Jimenez is a seasoned professional with diverse experience in customer care, digital advertising, and spa management. Currently serving as a Customer Care Expert at PrestaShop since February 2022, Silvana has previously held roles such as Team Lead Digital Advertising at Emaya - Music Audience Exchange and Spa Manager Intern at Shangri-La Hotels and Resorts. Silvana possesses strong skills in managing teams, optimizing workflows, and enhancing customer service through various platforms, including CRM systems and social media. Holding an MBA in Business Project Management from EDC Paris Business School, along with degrees in skin care and social psychology, Silvana combines educational qualifications with practical expertise to deliver exceptional results in any professional setting.