Iain Scotland

Iain Scotland is an experienced customer service professional with an extensive history in leadership roles across various industries. Currently serving as Global Head of Customer Service at Pret A Manger since February 2022, Iain has previously held significant positions including Head of Customer Experience at Tapi Carpets & Floors, and Group Head of Customer Service at Hyve Group plc. Other notable roles include Customer Operations Director at James Villa Holidays and Head of Customer Service at loveholidays and Virgin Atlantic Holidays. Iain began the career in customer service management with roles at Barratt Developments plc, Taylor Wimpey plc, Berkeley Group Plc, and British Airways Holidays.