Lucia Mondragon

Lucia Mondragon is an experienced professional in customer service and technical support, currently serving as a Senior Customer Service Delivery Manager at QAD since February 2021. Prior to this role, Lucia was a Customer Service Delivery Manager at Infor from September 2018 to February 2021 and worked as a Product Support Analyst at Infor. Earlier experience includes positions such as Instrument Designer at Dr. Reddy's Laboratories and IT Applications Development Engineer at CH2M HILL. Lucia has also served as an SPI Administrator at Saipem and a 2D Application Engineer at Intergraph, focusing on SmartPlant applications. Lucia's foundational experience began at Inconsur SA de CV as a Service Engineer, where responsibilities included PLC and SCADA programming as well as project design. Lucia holds a degree in Electronics Engineering from IEST Anáhuac and has engaged in various educational pursuits, including language studies in Canada.