John Tampi

John Tampi has over 14 years of work experience in various IT service management roles.

From 2008 to 2012, they worked at First Focus IT, starting as a Level 1 Support and eventually becoming a Service Desk Manager. In this role, they led a team of 8 technicians and implemented procedures to support a growing client base.

From 2012 to 2014, John worked at Infocom IT as a Technical Service Delivery Manager. Here, they managed key clients, conducted needs analysis, and designed infrastructure solutions. John also ensured seamless onboarding and post-project stabilization.

At MicroChannel Services, from 2014 to 2018, John served as a Systems Service Manager. John led a team in delivering technical solutions and achieved high-performance outcomes against measurable criteria.

Currently, John is working at Quantium since 2018. John started as an IT Service Desk Manager and is currently serving as the Global IT Service Delivery Manager. In this role, they manage various responsibilities, including SLA adherence, team management, ticket and queue management, and implementing ITIL compliant processes. John has also implemented various initiatives such as global hardware procurement, ISO 27001 certification, remote IT support team, and cloud printing solutions.

Overall, John Tampi has demonstrated a strong track record in IT service management and has achieved notable results in terms of meeting SLAs, improving efficiency, and implementing effective processes.

John Tampi began their education in 2002 at TAFE NSW, where they pursued a Diploma of Internetworking in Information Technology. John completed this program in 2003. Following this, John attended the University of Technology Sydney from 2003 to 2007, where they obtained a Bachelor's degree in Science in IT with a sub major in Internet-working.