Kunal G.

Kunal G. has extensive experience in technical support and customer relations, currently serving as a Structured Authoring - Pre and Post Sales Engineer at Quark Europe LTD since April 2003. Responsibilities include maximizing project efficiency and acting as a liaison between customers and the product team. Previous roles at Quark include Enterprise Support Manager, Team Lead for Technical Support, and Escalation Lead, focusing on service level management, team performance enhancement, and escalation procedures. Kunal began a career in customer service at Excel Callnet as a Tele Marketing Supervisor and previously worked as a Floor Supervisor at Bennett Coleman and Co. Ltd., where significant customer retention and sales improvements were achieved. Kunal holds a Bachelor of Business Administration from Garden City University.