Ramona Maria Ratcu

Ramona Maria Ratcu is a seasoned professional with extensive experience in business analysis and customer support spanning over a decade. Currently a Business Analyst at RADCOM since April 2021, Ramona excels in defining business requirements, managing projects, and ensuring timely completion through user acceptance testing and procedure maintenance. Previously at Orange from April 2016 to April 2021, Ramona held roles including Junior CRM Support Specialist and Products Operations Analyst, focusing on IT application support, operational assistance, and customer complaint resolution. Earlier experience includes positions at BCR, where responsibilities ranged from back-office operations to card and retail operations, emphasizing risk management and compliance. Ramona holds a Master's degree in Finance and Insurance from The Nicolae Titulescu University of Bucharest and several relevant certifications in PHP/MySQL and database training.