Charlotte Carter

Charlotte Carter has over 10 years of work experience in customer support, product support, business development, office management, business relations, shipping, warehouse assistant, surveying, telemarketing, sales assistant, and more. In 2019, they started at Bolt On Technology as a Customer Support Team Lead, managing a team of 4 people and creating and documenting process, best practices, and SLAs. Charlotte also tracked and reported customer support metrics, including CSATs, time to first response, and average resolution time. In addition, they worked closely with Customer Success, Onboarding, and Operations for continued improvement for the customer experience. Charlotte also served as a Product Support Specialist, answering incoming calls and handling and creating tickets in JIRA Service Desk. Charlotte also educated customers on features of the platform. From 2014 to 2017, they worked at Diana's Dance Express as an Office Manager, processing monthly payroll, managing the Facebook page, and contacting parents and students regarding upcoming events. Charlotte also worked at Nature Coast Professionals Inc. as a Business Development Specialist, managing the Facebook page, managing the website, and sharing content to over 50+ groups for growth. From 2016 to 2017, they worked at American Car Craft as a Business Relations Manager and Shipping Manager, handling inbound and outbound calls, shipping 100-250 packages a day, and being proficient in Stamps. Charlotte also worked as a Warehouse Assistant at Hernando County Government, doing general clerical work, filing election documents, and recording keeping. From 2014 to 2016, they worked at Monster Transmission & Performance as a Business Relations Specialist, reaching out to prospective clients, contacting clients to help sell or boost income, and contacting previous clients to follow up regarding parts and service. From 2009 to 2008, they worked at VC Displays, Inc. as an Account Manager, doing sales, sourcing parts via manufacture network, customer service, follow up and returns, purchasing, building relationships with current vendors, finding new ones, and new business development. Charlotte also worked as a Surveyor at Merriman River Group, calling consumers for national and local elections to get their opinion, supporting, planning, and coordinating operations for single or multiple surveys, and collaborating with other researchers in the planning, implementation, and evaluation of surveys. Finally, from 2009 to 2009, they worked at Platinum One as a Telemarketer, delivering prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation, contacting businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes, explaining products or services and prices, and answering questions from customers, as well as at Pure Postcards as a Sales Assistant, contacting regular and prospective customers to demonstrate products, explain product features, and solicit orders, recommending products to customers based on customers' needs and interests, and answering customers' questions about products, prices, availability, product uses, and credit terms.

Charlotte Carter has a Bachelor's degree in Business Administration and Management, General from Saint Leo University, which they obtained between 2017 and 2021. Charlotte also holds a diploma from East Bay Senior High School, which they obtained between 2000 and 2004. Additionally, they have obtained three certifications: the Confluence Fundamentals Badge from Atlassian in May 2022, the Jira Service Management Fundamentals Badge from Atlassian in May 2022, and the CPR and AED certification from the Health & Safety Institute (HSI) in November 2014.