Nilay Balaban

Nilay Balaban has extensive experience in customer service and complaints management, currently serving as an After Sales Service Specialist at Remed Assistance since April 2018. Prior to this role, Nilay worked at Nokia in the Complaints Management Team from September 2013 to April 2018, where expertise in handling customer issues was developed. Nilay's career began at Vodafone as a Case Manager from November 2008 to August 2013, further refining skills in case resolution and customer support.