Rachel Cross

Rachel Cross is a marketing specialist currently working at Roto-Rooter Plumbing and Drain Service, where responsibilities include managing Google reviews, tracking GLSA calls, and developing customer engagement campaigns. Previously, Rachel served as a Senior Growth Product Specialist at ServiceTitan, focusing on onboarding and training trades companies, as well as troubleshooting technical issues. Earlier experience includes roles at Roto-Rooter, starting as a Customer Service Representative and advancing to Administrative Manager, as well as experience in Human Resources across multiple franchise locations. Rachel holds a Bachelor's Degree in Psychology and Sociology from Bowling Green State University.