Janette Méndez Martínez

Janette Méndez Martínez has a diverse work experience spanning several industries. Janette started their career in 2004 at Grupo Vidanta, where they worked as an Executivo de Control de Calidad. Janette'sresponsibilities included attending to VIP clients, resolving complaints, monitoring service levels, and analyzing productivity reports.

In 2008, Janette joined Telefónica and held various roles, including Key Account Manager and Service Manager. Janette focused on managing corporate, carrier, and MVNO accounts, providing consultative sales solutions, and prospecting new clients. Janette also excelled in personalized attention, customer retention, and growth of strategic accounts such as BBVA, American Airlines, Pringsa, Pinfra, and Atento.

From 2017 to 2018, Janette worked as a Gerente de Cuentas Corporativas at MCM Telecom. In this role, they managed corporate accounts and ensured customer satisfaction.

In 2018, Janette joined Maxcom as an Enterprise Account Manager. Janette was responsible for managing enterprise accounts until their departure in 2019.

Janette's most recent role is as a Key Account Manager at S1Gateway, where they have been since July 2019. In this position, they focus on consultative sales and providing improved digital channel management experiences for strategic clients in the Customer Experience and Contact Centers - BPO industry.

Overall, Janette Méndez Martínez has amassed valuable experience in key account management, sales, customer service, and satisfaction throughout their career.

Janette Méndez Martínez pursued a degree in International Marketing at Universidad del Pedregal. Throughout their studies, they focused on areas including sales, marketing, and customer service. No specific start or end dates were provided for their education at this institution.