IT Manager

We're Hiring!

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in Vancouver, Toronto, Montreal and Phoenix, AZ. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.

ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.
Your mission is to lead ScalePad’s IT operations with a proactive, security-first approach, fostering innovation and efficiency through cutting-edge AI solutions. By empowering teams, safeguarding infrastructure, and championing scalability and resilience, I will create a seamless IT environment that drives operational excellence and fuels the company’s growth. My mission is to embed accountability, transparency, and continuous improvement into every aspect of IT, ensuring our systems are not only robust and secure but also future-ready and aligned with ScalePad’s dynamic needs.

Responsibilities.

• Oversee and secure all internal IT operations, ensuring alignment with business goals and efficient cross-departmental support.

• Manage a small helpdesk team by prioritizing tasks, tracking performance, and ensuring rapid ticket resolution.

• Design and implement a lightweight on-call schedule to address critical IT emergencies with minimal disruption.

• Act as the security liaison, maintaining SOC2 compliance and implementing robust security measures.

• Develop and execute business continuity and disaster recovery plans to ensure SaaS stack resilience.

• Monitor and report on IT and helpdesk metrics, providing actionable insights to enhance team performance and system reliability.

• Strategically manage the IT budget, investing in tools and technologies to drive innovation and cost-efficiency.

• Create and maintain comprehensive IT documentation to support transparency, consistency, and scalability.

• Foster a security-first culture by embedding accountability and a proactive approach to IT solutions.

• Collaborate with cross-functional teams to harness AI-driven tools, automating tasks and optimizing workflows for efficiency.

Qualifications.

Required Qualifications:

• Proven experience in IT management with a focus on security and business process optimization.
• Strong expertise in SOC2 compliance, disaster recovery planning, and cybersecurity best practices.
• Proficiency in managing Google Workspace, JAMF environments, and AI-driven IT tools.
• Experience designing and implementing on-call schedules for IT emergency management.
• Demonstrated ability to report on metrics and use data to drive continuous improvement.
• Budget management experience, with a track record of investing in cost-effective, impactful technologies.
• Excellent leadership, communication, and collaboration skills.

Preferred Qualifications:

• Experience in integrating AI solutions into IT operations.

• Familiarity with RevOps tools and processes.

• Relevant certifications in cybersecurity, IT management, or AI applications.

What You’ll Love Working As A Rocketeer:

• Everyone’s an Owner: Through our Employee Stock Option Plan (ESOP), each team member has a stake in our success. As we scale, your contributions directly shape our future – and you share in the rewards.

• Growth, Longevity and Stability: Benefit from insights and training from our leadership and founder, whose extensive experience in funding and scaling successful software companies creates a stable environment for your long-term career growth. Their proven track record fosters a culture of lasting success.

• Annual Training & Development: Every employee receives an annual budget for professional development, empowering you to advance your skills and career on your terms.

• Hybrid Flexibility: Enjoy a world-class office at our headquarters in downtown Vancouver, Toronto, and Montreal

• Cutting-Edge Gear: Whether in the office or at home, you’ll be set up for success with top-of-the-line hardware.

• Wellness at Work: Our Vancouver office features a fitness facility, outdoor ping-pong tables

• Comprehensive Benefits: We’ve got you covered with an extensive benefits package with 100% medical and dental coverage fully employer-paid, RRSP matching after one year of employment, and even a monthly stipend to help offset the costs of the hybrid experience.

• Flexible Time Off: With our unlimited flex-time policy in addition to all accrued vacation allows you to take the time you need to recharge and thrive.

Dream jobs don’t knock on your door every day.  

ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.

At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.

Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we're creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

Please no recruiters or phone calls.