Rocio Muñoz

Rocio Muñoz has a diverse work experience, starting with their current role as a Client Experience Manager at Sequoia Consulting Group, a service partner for people-first companies. Rocio joined Sequoia in March 2021 and is responsible for unifying benefits, HR, retirement, and insurance services to support business growth and employee satisfaction.

Prior to their current role, Rocio worked at Justworks as a Strategic Account Manager (Client Success) from October 2019 to March 2021. In this role, they focused on maintaining strong relationships with clients and ensuring their success.

Before Justworks, Rocio gained experience at Namely, where they held two different roles. Rocio started as a Client Success Manager from July 2017 to August 2018, and later transitioned to becoming an Implementation Consultant from August 2018 to August 2019. Their responsibilities included guiding clients through the implementation process and ensuring their satisfaction with the platform.

Rocio also worked at Blue Apron as a Customer Experience Team Lead from August 2016 to July 2017. Prior to this role, they were a Customer Experience Associate from January 2016 to August 2016. Their main focus was providing excellent customer service and leading a team to deliver top-notch support.

Additionally, Rocio has experience as an Event Coordinator at Indiana Market & Catering from September 2015 to December 2015, where they organized and executed various events. Rocio also gained valuable knowledge as a Real Estate Intern at EXR from May 2015 to August 2015.

Overall, Rocio's work experience demonstrates their expertise in client management, implementation consulting, customer experience, and event coordination.

Rocio Muñoz completed a Bachelor of Science degree in Business Administration, with a focus on Marketing, at the State University of New York at Fredonia from 2011 to 2015. Additionally, they obtained a Certificate in Professional Human Resources Management from Pace University in 2017. In 2016, Rocio Muñoz also earned a Certificate in Advanced Restaurant Operations and Guest Services from New York University.