Bretlan Fletcher

Bretlan Fletcher serves as the Senior Director of Digital Technology at ServiceNow since February 2024. Prior experience includes roles at Intercontinental Exchange where Bretlan held the positions of Sr. Director of IT and Director of IT, overseeing mission-critical enterprise platforms and leading global teams in software development and quality assurance. Key achievements involve consolidating enterprise workflows, modernizing incident response systems, establishing a software project management framework, and transforming internal software provisioning. Prior to Intercontinental Exchange, Bretlan worked at NYSE as a Manager, focusing on ServiceNow development, and Optimization Group as a Solutions Engineer. Bretlan began a career in management as President and Founder of Arbor Products and Services, Inc., emphasizing business growth and operational improvements. Educational qualifications include an MBA in Analytic Finance & Entrepreneurship from The University of Chicago Booth School of Business and a B.S. in Mechanical Engineering from the University of Michigan.