Dereck Radford

Dereck Radford has extensive experience in the technology and customer service sectors, currently serving as the Lead Automation Engineer at Simpatico Systems since April 2011. In this role, Dereck focuses on consulting with internal teams to integrate and enhance tools and environments while ensuring effective communication, risk mitigation, and team training. Prior positions include Lead Help Desk Engineer, Tier 2 and 3 Help Desk Engineer, and Tier 1 Help Desk Engineer, where Dereck developed strong troubleshooting skills and provided technical guidance. Earlier career experience includes roles as a Broadband Technician II at Suddenlink Communications, a Retail Sales Associate at Circuit City, and customer service roles at 1800flowers.com, Pizza Hut, and McDonald's Corporation. Dereck holds a High School Diploma in Computer Science from Academy Del Sol and is currently pursuing further education at South Plains College.