Josué Murillo

Josué Murillo is a Senior Technical Support Engineer L2 at Smarsh, specializing in the Digital Safe cloud archiving solution since April 2019. Responsibilities include diagnosing and repairing incidents within the Digital Safe environment. Prior to this role, Josué was a Technical Support Tier 2 at Splunk, handling technical issues related to Splunk Software and Add-Ons from December 2017 to April 2019. Josué’s experience also includes a position as a Technical Support Engineer Tier 1 at Cisco, focusing on troubleshooting Cisco Telepresence Devices and applications in 2017, and as a Fraud Specialist Agent at Capital One, providing support for credit card-related inquiries from March 2016 to May 2017. Josué is pursuing ongoing education through Fundacion Omar Dengo and holds additional certifications from Cisco Networking Academy and a degree in Advanced Portuguese from Fundacion de Estudios Brasileños Costa Rica.