Skakera Thomas

SKAKERA THOMAS has extensive experience in customer service and tax preparation, currently working as a Customer Service Agent at SmartContact since October 2021, providing assistance to working families, the elderly, and persons with disabilities in filing federal income tax. Previous roles include Payroll Specialist at SYKES, where assistance was provided to employers and cardmembers, and externship experience at Urgent Care Family Practice involving various administrative tasks. SKAKERA also served as a Customer Service Representative at JP Cycles and as a Tax Preparer for United Way, where duties included preparing taxes for specific demographics and ensuring maximum deductions. Additional experience includes working as a Crew Member at McDonald's and a Server at Waffle House. SKAKERA holds a Medical Billing and Coding Degree from Florida Technical College and is currently pursuing a Bachelor of Science in Health Services/Allied Health/Health Sciences at the same institution, along with a prior certification in Nursing Assistant/Aide and Patient Care Assistant/Aide from Atlanta Job Corps.