Liane Lilienberger

Liane Lilienberger has a diverse work experience that spans several industries. Liane is currently working at TOMS as a Customer Service Team Lead for the EMEA region. Prior to that, they worked at Roamler, where they held roles as an Operations Manager for the DACH region and a Customer Success Manager. Liane also has experience in the retail industry, specifically at ECCO Shoes, where they served as a Customer Service Team Lead and a Senior Customer Service Representative for Central Europe. Liane has also managed a Portuguese restaurant, Restaurant Beja, where they were responsible for various aspects of the business including menu creation, staff management, and ensuring compliance with regulations. Additionally, they worked as a barkeeper and barista at Kottan Bar, organizing events and managing inventory. Liane's work experience also includes a period of self-employment, during which they traveled and worked in New Zealand and Australia. Liane has prior hotel industry experience as an Assistant Front Office Manager and Chef Concierge at Steigenberger Hotels and Resorts, as well as an apprentice role at Marc Aurel Spa & Golf Resort. Liane began their career as a Banquet Waitress at Fairmont Banff Springs. Overall, they have a strong background in customer service, operations management, and team leadership in a variety of industries.

Liane Lilienberger obtained a Bachelor's degree in Foreign Trade Secretary with a focus on Music Business from Akademie Fellbach/PopCollege, where they studied from 2007 to 2009. Prior to that, they pursued a Bachelor's degree in Hospitality Business, specializing in Apprentice Hospitality Business/Hotel Management, from Staatl. Berufsschule I Traunstein and Hotel Marc Aurel in Bad Göging from 1996 to 1999.

Additionally, Liane Lilienberger has obtained several certifications throughout their career. In 2023, they completed a course in Introduction to Service Management with ITIL 4 from Dion Training Solutions. In 2021, they acquired a certification in Customer Service: Problem Solving and Troubleshooting from LinkedIn Learning. In 2019, they obtained a certification in Emotional Intelligence Assessment from CARE EXPERIENCE YOURSELF. In 2011, they successfully completed the Ausbilder-Eignungsprüfung (Instructor aptitude test) from IHK Schwaben. Furthermore, in 2004, they received the Chef Concierge certification from Les Clefs d'Or® GERMANY while working at the Steigenberger Hotel Graf Zeppelin.