Joel Brusherd

Joel Brusherd is a seasoned professional in customer service and operational management with extensive experience across various industries. Currently serving as Customer Service Manager at Primis since September 2023, Joel is focused on building efficient systems and processes for a growing call center. Previous roles include Customer Service Team Lead at Mission Lane and Client Services Manager at IQVIA, where Joel led teams responsible for client reconciliation and performance reporting. Joel has significant experience in quality assurance, having managed teams at Allianz Partners and Capital One, and has held managerial positions focused on sales training and operational flow at Irwin Mortgage and Anthem, Inc. Joel holds a Bachelor's Degree in Business Administration from Indiana University Indianapolis and multiple advanced degrees from Liberty University.