Director, Systems & Operations

The SPLC is seeking a Director of Operations and Systems, who is passionate about social justice and fundraising!

The Director of Operations and Systems serves as the chief strategist of the SPLC’s fundraising data systems and works to ensure we deliver an exceptional experience for donors while upholding a high-level commitment to efficiency and accuracy of data and records. The Director of Operations and Systems oversees the development department's data systems, back-end operations, gift processing and acknowledgment systems. Operationally, the position strategically develops processes and systems that improve and deliver optimal data analysis and reporting, quality control, internal and external stakeholder customer service and management of back-end operations.

Who You Are

Knowledgeable. Demonstrated proficiency in database oversight and administration. Working knowledge of not-for-profit fundraising and management of membership and fundraising databases.

People Manager and Leader. A proven ability to develop and manage a diverse team, using JEDI principles. Demonstrated leadership ability when collaborating with cross-departmental teams.

Self-Starter. Possesses exceptional organizational and multi-tasking skills with a high level of attention to detail. Ability to manage multiple, concurrent projects while maintaining a commitment to on-time, high-quality output of projects and goals.

Relationship-Driven. Excellent interpersonal skills, including developing strong working relationships with colleagues, vendors and donors. Superior customer service skills and aptitude.

Mission, Vision & Cultural Alignment. Demonstrated awareness for PLC's mission and vision; and a commitment to ideals of justice, equity, diversity and inclusion and fostering an anti-racist work culture and antiracist principles and learning.

What You'll Do

Manage, evaluate and enhance the operations and procedures of gift processing from mail, wire and online gifts; coordinate with fundraising staff to ensure online marketing efforts are aligned with gift processing; and create efficient and effective controls for internal processing of donations, including the supervision of staff responsible for these activities;

Recommend vendors through competitive bidding and quality screening process; manage and build vendor relationships to minimize expenditures, maximize data quality and integrity, and implement systems that ensure systems and processes are developed for data transfer that adheres to industry and internal gift process standards;

Ensure data systems are in place for efficient and effective flows of data into and out of systems, focusing on the quality of the donor data. This includes implementing automation of data flow and creating implementing procedures for quality control and efficient reconciliation of the fundraising database with financial systems;

Manage internal users and the teams work to ensure that the database is complete and accurate and that data imports, uploads, queries, reports, and extracts are performed according to established norms and protocols;

Manage relationships with key external analysis partners, including external modelers, data co-ops, and data append services to effectively apply data to inform strategy, metrics and administrative decisions;

Work with the Application Delivery Manager to ensure proper workflows, documentation, and standard processes exist to improve efficiency and accuracy of data entry and data flow between internal and external systems and participate in interdepartmental database strategic planning;

Design and maintain telephone system groups to ensure a positive donor experience;

Coordinate logistics for all operational needs in the Development and Fundraising departments;

Manage a team of approximately five staff, providing mentoring and coaching to support the work;

Hire, train, establish and monitor staff performance and development goals, assign duties, and conduct performance reviews; and

Perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Minimum Qualifications 

We are committed to equitable hiring practices; therefore you must meet the minimum qualifications to be considered for the role.

• Minimum of 10 years of experience in Customer Relations Management systems and operations, preferably at a non-profit organization;
• Minimum of 5 years of managing staff in back-end operations and systems management; and
• High School Diploma or GED.

Compensation & Benefits

This is an exempt role and the minimum starting salary is $164,864 annually. Salary will be commensurate with experience.

Click here to view the benefits available to SPLC staff.

Where & How You'll Work 

This role has the following work designations options:

• Local Remote: Will work remotely, but is expected to attend work-related activities that occur at the SPLC offices or in the states in which the SPLC operates.
• Telework: Will work at an SPLC office at least three days per week and may work two days per week from an alternative work location.
• This position reports to the Chief Development Officer. 

Other Special Considerations 

This job is performed under general office conditions and is not subject to any strenuous physical demands or dangerous conditions.