Namrata Samant Basnet

Namrata Samant Basnet is a seasoned professional with extensive experience in business excellence and customer relations. Currently serving as Senior Manager - Business Excellence Assessments at Tata Business Excellence Group (TBExG) since April 2020, Namrata has previously held the position of Specialist - Customer Relations at TATA Power and Deputy Manager CRM - Inorganic Chemicals at Tata Chemicals Ltd. Namrata's expertise includes process management, customer satisfaction research, and improvement management through team-based projects. Academic credentials include a PGDBA in Marketing from SIES College of Management Studies and a degree in Chemical Engineering from Bharati Vidyapeeth. Early career experiences include roles as a Graduate Engineering Trainee at Hindustan Colas Limited and Apar Industries Limited.