Whitney Smith

Whitney Smith has a diverse work experience spanning various industries and roles.

Most recently, they worked at Tealium, starting in 2019. Their roles at Tealium included Director of Customer Success Operations, where they focused on improving productivity, data reporting, and analysis capabilities within the Customer Success teams. Whitney also championed new enablement programs and redesigned the customer churn and account termination process.

Prior to Tealium, Whitney worked at The Guru as a Project Manager and Customer Success Manager, where they led the development and implementation of apps and SaaS solutions for museums and cultural institutions.

Before that, they worked at the City of San Diego as a Project Manager and Senior Program Manager, overseeing the execution of programs supporting creative arts and local culture. Whitney managed budgets, developed project plans, and delivered KPIs and project analysis to department leadership.

Whitney also has experience working at The NTC Foundation as a Program Manager, where they oversaw programs and projects to increase traffic and revenue for an Arts District. Whitney successfully led event programs, developed marketing strategies, and formed partnerships with organizations.

In addition, they worked at the Greater Philadelphia Cultural Alliance as a Programs Fellow, Drexel University's Westphal College of Media Arts & Design as a Communications Director (Board Member), Philadelphia Art Alliance as an Administrative Intern, Village Voice Media as an Assistant Designer, Friends With You Studios as a Freelance Producer and Corporate Organization, and Swamp Stomp as a Sponsorship Coordinator.

Overall, Whitney Smith has a strong background in project management, customer success, and program development, with a focus on driving revenue and improving operational efficiency.

Whitney Smith has a diverse education history. From 2010 to 2012, they attended Drexel University, where they pursued a Masters of Science degree in Arts Administration. Prior to that, from 2004 to 2008, Whitney attended the University of Miami and earned a Bachelor of Arts and Science degree in Advertising and Art, specializing in Graphic Design.