Paula Walmsley

Paula Walmsley has extensive experience at the Medical Protection Society, starting as a Membership Adviser in June 2004 and progressing through various roles to become a Business Analyst in May 2016. In their current position, Paula identifies opportunities for knowledge activities and manages the MPS SharePoint knowledge management system, serving as the first line of support. Previous roles include Policy & Practice Analyst, where Paula reviewed and improved Member Services policies, and Key Business Representative, applying root cause analysis to enhance business processes. Additionally, Paula has led product teams, prioritized workloads, and trained new staff, demonstrating a strong commitment to operational excellence and continuous improvement.