Richard B.

Richard B. has extensive experience in customer experience and compliance roles, currently serving as Customer Experience Lead at Principality Building Society since July 2014, following positions as Compliance and Conduct Officer - Monitoring and Senior Conduct Monitoring Officer. Prior to this, Richard B. worked at BreatheUK as a Counsellor from October 2018 to March 2022, and held various roles at Nemo Personal Finance, including Conduct Monitoring Officer and Complaints Officer, from April 2012 to July 2014. Earlier career experience includes a role as Complaints Administrator at Lloyds Banking Group and support work for adults with learning disabilities at Mencap. Richard B. has a foundation degree in Counselling from The Open University and a Diploma in Therapeutic Counselling from Cardiff and Vale College, complemented by a Professional Certificate in Customer Experience from The CX Academy.