Serena Roan

Serena Roan is a skilled professional with extensive experience in visitor engagement and transcription services. Currently serving as a Visitor Experience Associate at The Shed and a Tour Guide and Tour Assistant for Madison Square Garden Entertainment Corp., Serena also works as a Transcriptionist for GMR Transcription Services, where detailed medical and court proceedings are transcribed accurately. Previous roles include serving as a vendor for Theatre Refreshment Company, providing beverages and snacks to patrons, and as a Brand Ambassador and Wine Host at Rosé Wine Mansion, delivering immersive educational experiences about wines. Serena's background also includes internships in research and artistic roles at The Play Company and producing plays at Drew University, where a Bachelor of Arts in Theatre was earned.